Help

Order Status

Has my order shipped?

Click the “My Account | Login/Register” link at the footer of our site to check your order status.

How do I change quantities or cancel an item in my order?

Click the “My Account | Login/Register” link at the footer of our site. Then click the “Orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account | Login/Register” link at the footer side of our site. Then click the “Orders” link to track your order.

My order never arrived

Click the “My Account | Login/Register” link at the footer of our site. Then click the “Orders” link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment

Click the “My Account | Login/Register” link at the footer of our site. Then click the “Orders” link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts

Click the “My Account | Login/Register” link at the footer of our site. Then click the “Orders” link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Pricing and Billing

Do I have to pay sales tax?
Food items such as we sell on pretzelpete.com are not subject to sales tax.
I have a question on my charges

Click the “My Account | Login/Register” link at the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice

Click the “My Account | Login/Register” link at the footer of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I find my product?

If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “Your Cart” link at the top of this site to view your cart. On this page, you’ll see a box where you may enter your coupon code.

My Account

How do I create an account?

1) Click the “My Account | Login/Register” link at the footer of our site.
2) Enter your email address and password in the “Register” tab. Click the “Register” button.

You should receive an email confirming your registration. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account | Login/Register” link at the footer of our site. Then click the “Account details” link to edit your account information.

How much is my shipping?
Orders on pretzelpete.com include the cost of shipping so there is no added charge for shipping.
I forgot my password

Click the “My Account | Login/Register” link at the footer of our site. Under the login tab you’ll see a link that says “Lost your password?”. That link will send an email to you with your password.

How do I return my product?

Please contact customer service for more information on returning an item.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

International Shipping

Do you ship to my country?
Unfortunately, we do no ship website orders outside of the United States.

Copyright © 2021 Pretzel Pete, Inc. | Site: BCG